Privacy Policy
Introduction:
This Privacy Notice/Policy applicable to all (former/current/prospective) clients (“you”, “your”). Clients privacy is important to us and it is our top priority to ensure safety and security. “Ecloud Experts Ltd ”, “we”, “our”, “us”, “the Centre”) is the data controller for your personal data. This notice will explain how the Ecloud Experts processes personal information in accord with the General Data Protection Regulation (“GDPR”) and the Data Protection Act 1998(“DPA”).
Who we are:
Our registered office address is:Rourke House, Watermans Business Park, The Causeway, Staines, TW18 3BA. Ecloud Experts is registered with Companies House as Ecloud Experts Ltd and the registration number is: 12587687
If you have questions about how we process personal data, or would like to exercise your data subject rights, please email us at dpo@ecloud-experts.com
Company and website within scope:
The following company and website are within scope for this privacy policy:
Company: Ecloud Experts
Website: https://ecloud-experts.com
Collection of personal data:
You are welcome to access our site without disclosing your personal data. We collect personal information from visitors to this website through the use of online forms and every time you email us your details or call us.
The information we collect about you may include; your name, email address, address, phone number, IP address, location, company name, sex, age, your chosen internet browser and service provider, and device plus any information you supply voluntarily.
We will only use any personal information you send us for the purposes of dealing with your enquiries and requests. We collect additional information automatically about your visit to our web site to improve our online service.
Why we need your data
We collect information about you to; fulfill your request e.g. if you fill out a ‘request a callback’ form we use this information to contact you directly, process your order, manage your account and, if you agree, to email you about other products, services, and information we think may be of interest to you. We may also contact you directly to follow up on the service and user experience we provide. If Ecloud Experts is ever sold to another company your contact information will be passed on to this new party.
We will take cautionary measure to ensure we do not collect any personal data from you we do not need in order to provide and oversee the above services to you.
How long will we store your data?
If Ecloud Experts Ltd provides any paid for products or services to you, we are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
Who is collecting your information?
When you are on the site and are asked for personal information, you are sharing that information with at www.ecloud-experts.com unless stated otherwise.
With whom does Ecloud Experts share your information?
We will only disclose your personal information to other companies within our group of companies, business partners, government bodies and law enforcement agencies, successors in title to our business and suppliers we engage to process data on our behalf.
We collect log file information from all our visitors to the www.ecloud-experts.com site. Log files automatically record website usage and information such as the time, date, IP address, HTTP status and bytes sent and received. We use this information to improve our online service and to make changes to the layout of the site and to the information on it, based on the way visitors move around it. We only use log files to record visitors’ use of the site on an anonymous basis (so that individuals are not identified).
International data transfers:
In some instances, your personal data may be subject to store at a destination outside the European Economic Area(EEA) under the GDPR Regulations.
How we keep data secure:
We will never give, rent or sell your data to anyone else, nor will we make use of it ourselves for any purpose other than those described above.
Firewall and Network security systems are embedded to protect your information. Databases are further protected by access restrictions. Key information (including your password) is encrypted when stored. Our systems are constantly updated and tested to ensure this security is maintained.
Technical information:
In addition, and in order to ensure that each visitor to our website can use and navigate the site effectively, we might collect the following:
Technical information, including the Internet Protocol (IP) address used to connect your device to the Internet; Operating system and platform;
Storage of personal data:
Ecloud Experts is a UK-domiciled organisation whose only office is in the UK.Our payment processors and banking arrangements are based in the EU.
We sometimes ship and deliver physical products around the world; we therefore use logistics companies that are based in the EU and operate in other countries. We follow the appropriate legal and security relationships with those partners in this regard.
Security measures:
We have what we believe are appropriate security controls in place to protect personal data. We always do risk assessment, including assessing risks to the rights and freedoms of data subjects. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information. We accept no liability in respect of breaches that occur beyond our sphere of control.
Your rights as a data subject:
As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email dpo@ecloud-experts or use the information supplied in the Contact us section below. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:
The right to be informed
As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy policy and any related communications we may send you.
The right of access
You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:
- a) The purposes of the processing
- b) The categories of personal data concerned
- c) The recipients to whom the personal data has been disclosed
- d) The retention period or envisioned retention period for that personal data
- e) When personal data has been collected from a third party, the source of the personal data
If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.
The right to rectification
When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.
The right to erasure (the ‘right to be forgotten’)
Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.
The right to restrict processing
You may ask us to stop processing your personal data. We will still hold the data but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:
- a) The accuracy of the personal data is contested
- b) Processing of the personal data is unlawful
- c) We no longer need the personal data for processing, but the personal data is required for part of a legal process
- d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing
The right to data portability
You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.
The right to object
You have the right to object to our processing of your data where Processing
is based on legitimate interest; Processing is for the purpose of direct marketing;
Contact us:
Address: Ecloud Experts Ltd, 10 Simmons Place, Staines-upon- Thames, TW18 3HW, United Kingdom.
Phone: 0203 488 6202
Email: info@ecloud-experts.com
Complaints:
Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.
Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Its contact information can be found at https://ico.org.uk/global/contact-us/.
Updates:
Our Privacy Notice is under regular review and any updates will be posted on this webpage. Please contact the Data Protection Officer if you have any questions.